Privacy Policy

01

Who We Are

The data controller is Visibilitas Ventures Ltd, trading as CauseWin. You can contact us at REDACTED

02

What Data We Collect

When you use CauseWin we may collect the following personal data:

Your name and email address when you register or purchase tickets
Your phone number, where you choose to provide it
Your payment information, processed securely through our payment provider
Your chosen charity, which is linked to your ticket purchase
Your IP address and browsing data collected through cookies and analytics tools
Your communication preferences, including whether you have opted in to receive marketing communications

03

How We Use Your Data

To process ticket purchases and manage your account
To conduct competition draws and notify winners
To process and confirm charity donations made in your name
To send you transactional communications relating to your purchases (including by email and, where appropriate, SMS)
To send you marketing communications by email or SMS where you have explicitly consented to receive them
To comply with our legal obligations
To improve our website and services through anonymised analytics

04

Lawful Basis for Processing

Contract: to fulfil your ticket purchase and deliver the services you have requested
Legal obligation: to comply with applicable law
Legitimate interests: to operate and improve our business
Consent: where you have given us clear permission to contact you for marketing purposes, including by SMS

05

Data Sharing

We do not sell your personal data. We may share your data with third party service providers who assist us in operating our website and processing payments. These providers are bound by data processing agreements and may only use your data as instructed by us.

We may disclose your data where required by law or to protect the rights and safety of CauseWin, our users or others.

06

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Transaction records are retained for a minimum of six years in accordance with UK tax law.

07

Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where we have no lawful reason to retain it
Object to processing based on legitimate interests
Request restriction of processing in certain circumstances
Data portability where processing is based on consent or contract
Withdraw consent at any time where processing is based on consent (including marketing communications such as SMS)

To exercise any of these rights please contact us at REDACTED

08

SMS Communications

If you choose to provide your phone number, we may use it to send you important service-related communications, such as account notifications or updates relating to your entries.

We will only send you promotional or marketing SMS messages where you have explicitly opted in to receive them. This consent is collected through a clear and separate opt-in mechanism at the point of registration or within your account settings.

You can withdraw your consent to receive marketing SMS at any time. Each marketing message will include clear instructions on how to opt out (for example, by replying STOP), or you can update your preferences in your account or contact us directly.

We do not send unsolicited marketing messages and will not share your phone number with third parties for their own marketing purposes.

09

Cookies

Our website uses cookies to improve your experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

10

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by email.

11

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at REDACTED

If you are unhappy with how we have handled your data you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk